FAQ – dog dog

FAQ

About dogdog
We are located in China, and we ship directly from China.
We check each items before we ship out, meaning that we are responsible for the quality of our products.
We will make sure you get your package,or we will full refund.
we email tracking information after shipping out.(sometimes tracking information in your spam of email)
, our order system will help you exchange when paying.


Shipping

(we write low value for the package, so no customs fee for China Post and ePacket)

USA
ePacket/USPS(free): 5-10 business days after shipping out.
DHL($15 or order over $100): 3-7 days after shipping out.

CA AU UK FR DE IL NO
China Post(free): 10-20 business days after shipping out. Sometimes tracking information do not update in destination country.
ePacket($3): 5-10 business days, no customs fee. (recommend)

Everywhere else
China Post: 7-20 business days ,depending on the country.
DHL:($20): 3-7 days after shipping out, customs fee required.


Return and exchange policy
We accept any returns.
Please email us for any questions.

Payment (more detail)
We only can use paypal to accept money in china, but our paypal can accept money from Credit cards(Visa, Mastercard, American Express, Discover and Maestro,ect) directly.(more detail)

All price in USD, our payapl system will help you exchange the currency when paying, so you do not need to worry about currency which is not USD.


Contact us:
storedogdog@hotmail.com
(we usually reply within 24 hours)

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